Terms of Service

1. Agreement to Terms

By accessing and using the services provided by Silur Neuro Bikes ("Company," "we," "our," or "us"), you ("Customer," "you," or "your") agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Silur Neuro Bikes provides bicycle rental services, including:

• Short-term and long-term bicycle rentals
• Electric bike rentals
• Mountain bike and city bike rentals
• Guided cycling tours
• Bicycle maintenance and repair services
• Safety equipment provision

3. Rental Requirements

Age Requirements

• Minimum age of 18 years for standard bike rentals
• Minimum age of 16 years for electric bike rentals (with parental consent)
• Children under 16 must be accompanied by an adult

Documentation Required

• Valid government-issued photo ID (driver's license, passport, or national ID)
• Valid credit or debit card
• Emergency contact information
• Signed rental agreement and liability waiver

4. Rental Terms and Conditions

Rental Period

• Rentals are available hourly, daily, or weekly
• Late returns incur additional charges as specified in our pricing
• Extensions must be approved in advance

Payment Terms

• Full payment is required at the time of rental
• Security deposit will be authorized on your payment method
• Additional charges may apply for damages, cleaning, or late returns

Cancellation Policy

• Cancellations made 24+ hours in advance: Full refund
• Cancellations made 2-24 hours in advance: 50% refund
• Cancellations made less than 2 hours in advance: No refund
• Weather-related cancellations: Full refund or rescheduling

5. Customer Responsibilities

As a customer, you agree to:

• Use the bicycle in a safe and responsible manner
• Follow all traffic laws and regulations
• Wear provided safety equipment (helmet, reflective vest)
• Return the bicycle in the same condition as received
• Report any damage or mechanical issues immediately
• Not allow unauthorized persons to use the rented bicycle
• Not use the bicycle while under the influence of alcohol or drugs
• Not modify or tamper with the bicycle or its components

6. Prohibited Uses

The following activities are strictly prohibited:

• Renting bicycles for illegal activities
• Subletting or transferring rental agreements
• Using bicycles for commercial purposes without prior approval
• Riding in prohibited areas or private property
• Participating in races or competitions without authorization
• Exceeding weight limits specified for each bicycle
• Removing or altering identification tags or GPS devices

7. Damage and Loss

Customer Liability

Customers are responsible for:

• Any damage to the bicycle during the rental period
• Theft or loss of the bicycle or its components
• Damage caused by negligence or misuse
• Normal wear and tear is not charged

Repair Costs

Damage charges will be assessed based on:

• Actual repair costs for damaged components
• Replacement cost for stolen or lost items
• Labor charges for repairs
• Lost rental income during repair period

8. Liability and Insurance

Limitation of Liability

Silur Neuro Bikes' liability is limited to the maximum extent permitted by law. We are not liable for:

• Personal injury or death resulting from bicycle use
• Property damage caused by the customer
• Theft of personal belongings
• Accidents involving third parties
• Weather-related incidents

Insurance Coverage

• We maintain comprehensive business insurance
• Customers are advised to check their personal insurance coverage
• Additional insurance options may be available upon request

9. Safety and Maintenance

Pre-Rental Inspection

• All bicycles undergo safety inspection before rental
• Customers must report any issues immediately
• We reserve the right to refuse rental of unsafe equipment

During Rental

• Customers should perform basic safety checks before each ride
• Report mechanical issues immediately
• Do not attempt repairs yourself
• Contact our support line for assistance

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal data. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

11. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the new terms.

12. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties, or for any other reason.

13. Dispute Resolution

Governing Law

These Terms of Service are governed by the laws of England and Wales.

Dispute Resolution Process

• First, contact our customer service team to resolve issues
• If unresolved, disputes may be referred to mediation
• Legal proceedings will be conducted in UK courts

14. Contact Information

For questions about these Terms of Service, please contact us:

15. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.